If you are covered for dental by Private Health Insurance, we need your health fund card before we can make a claim. Similar to the way we can use digital credit cards from our phones, several health insurance companies have digitised their membership cards. This means that rather than having your physical health fund card in your wallet, you can add your Digital Health Fund card to your AppleWallet or GooglePay and tap on our HICAPS terminal to make your health fund claim.
Not all health funds have digitised their membership cards. A digital health fund card is currently* available with the following health funds:
| Health Fund | Available on | Relevant link to your Health Funds Digital card |
| Bupa | both Apple and Android | Bupa Digital Card |
|
Medibank Private |
both Apple and Android | |
| nib | both Apple and Android | nib Digital Card |
| GU Health | both Apple and Android | GU Health Digital Card |
| hbf | both Apple and Android | hbf Digital Card |
| AHM | Android only | AHM - Digital Card |
| HCF | Android only | HCF Digital Card |
| Westfund | Android only | Westfund Digital Card |
| TUH | Android only | TUH Digital Card |
| union health | Android only | union health Digital Card |
*The above list is current as of May 2023. Please check your health fund's website for more information on when a digital card might become available.
How to get your Digital Health Fund Card
To get your Digital Health Fund card, you will need to
- Download the latest version of your Health Fund's app from the AppStore (for Apple users) or GooglePlay (for Android users) to your phone or Apple watch
- Set up your membership in the App. To do this, you will need your membership number and a few other details to verify your identity
- Once set up, you can add your digital membership card to wallet. Each health fund does it differently, so please refer to your health funds website for further instructions
How to use your Digital Health Fund Card
To use your Digital Health Fund card,
- Open up your AppleWallet or GooglePay and select your health fund card
- When the HICAPS terminal is ready, hold your device near the HICAPS terminal reader and wait for it to read your card (usually a beep will sound)
- If you have multiple members on your card, click on the eclipse symbol (three dots) to see your ID, or check from within the app and inform the receptionist so that the claim is made against the correct person
- The claim will proceed as normal
If your health fund doesn't have a Digital Health Fund card yet
If your health fund has not yet digitised their membership cards, you will need to bring your physical health fund card to your appointment in order to make a claim. Digital technology is rapidly changing, so in time, more health funds will digitise their health fund cards as well. Please check your health funds website for more information on when a digital card might become available.