We welcome all patients to provide us with feedback - good or bad. This helps us understand what we are doing well, and what areas we need to address and improve patient satisfaction.
Feedback Channels:
Every patient is invited to share their thoughts and concerns directly through:
- Patient satisfaction surveys (digital) sent to patients via email after their appointment - this feedback is annonymous, unless you choose to provide your details.
- Online feedback forms available here.
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Direct communication: if you prefer, you can request to speak with the Practice Manager
Compalint Handling:
If we have not met your expectiations, we ask that your contact the us first so that we can work together to address the issue, and find a resolution. You can contact the clinic by submitting an online feedback form, outlining
- Your name, details of your appointment (date, clinician, treatment)
- Details of your concern
After receipt of your complaint, the information will be managed by the practice manager of the location which you visited, who will contact you to discuss and try to resolve.
If you feel that the internal resolution is not sufficient, patients can elevate concerns to the Health Care Complaints Commission (HCCC). Contact details of the HCCC in NSW are as follows:
- Phone: (02) 9219 7444 or toll-free 1800 043 159
- Email: hccc@hccc.nsw.gov.au
- Website: www.hccc.nsw.gov.au